Customer Team Member

Customer Team Member – Co-op On The Go
Location: Co-op On The Go, 185 Old Street, London, EC1V 9NP
Pay: £13.85 per hour + great benefits including London allowance
Contract: 24 hours per week + regular overtime, part time
Working pattern: working a variety of shifts including, 6am to 12pm, 12pm to 6pm, 6pm to 12am including weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. 

We’re currently recruiting Customer Team Members for our Old Street Co-op store, which is being refitted and due to open soon. 

This isn’t your typical Co-op. It’s a completely new concept focused on food-to-go and delivery services through our trusted partners. You’ll help keep things running smoothly, serve customers quickly, and prepare food and online orders ready for delivery. We have a range of permanent contracts and we’re happy to discuss your availability at interview.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

•    Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working on our in-store food counter and doing all you can to deliver a great shopping experience 
•    Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
•    Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
•    Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
•    Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

•    A genuine care for the needs of customers and members
•    Great people skills, with the ability to build positive relationships with customers and colleagues
•    A positive approach to change and problem solving
•    The flexibility to work a range of different shifts

Why Co-op?

•    30% discount on all Co-op products in-store plus 10% discounts on all other brands 
•    A pension scheme with up to 10% employer contributions
•    Stream – a money management app giving you access to a percentage of your pay as you earn it
•    31 days of holiday (including bank holidays, pro rata for part time colleagues)
•    Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
•    24/7 employee assistance service
•    Full, paid training and dedicated support for your personal development and career progression
•    Rotas shared three weeks in advance and accessible on your phone
•    Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.