Business Services Advisor

Business Services Advisor 
From £25,430 plus great benefits (Work Level 6C)
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office at least once a week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We’re looking for a Business Services Advisor to join the Business Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

Why this role matters

As a Business Services Advisor, you’ll be part of our busy team, where you’ll be a main contact for HR queries. You’ll need to be dedicated to providing great customer service, your priority will be to respond in a timely and understanding way to queries from colleagues and other internal partners. If you can bring us the attention to detail and great communications skills we need, we can offer you the chance to learn, grow and develop your career in HR.

What you’ll do

•    Handle a wide range of queries around all aspects of HR and benefits
•    Support HR processes, making sure they’re administered accurately 
•    Demonstrate customer focus by taking ownership of queries and securing the right outcomes 
•    Respond to colleague queries within our agreed SLAs (Service-level Agreement)
•    Work on different projects as required  
•    Handle payroll critical keying

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Great attention to detail with the ability to prioritise work 
•    The ability to look for ways to continuously improve the way we do things 
•    Excellent communication skills with the ability to deliver great customer services 
•    Experience of building strong working relationships
•    Basic Microsoft Excel skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

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