Customer Service Support Assistant - Day Shift

Customer Service Support Assistant – Day shift
£12.89 - £14.83 hourly rate plus great benefits (£12.89/hr base rate plus £1.94/hr weekend shift allowance) 
Day shift (7am – 3pm)
5 days out of 7, including weekends
37.5 hours per week, full time
Avonmouth CDC, Cabot Park, Poplar Way West, Avonmouth, Bristol, BS11 0YW 

We’re looking for a customer service support assistant to join our depot in Avonmouth. 

In this role you’ll help our retail stores resolve queries about deliveries - administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely. 

What you’ll do:

• receive information relating to claims and other issues preventing store deliveries from stores
• administer the claims, processing and accurately record data
• liaise with internal operational teams regarding the investigation and outcome of claims
• support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
• help with other administration processes
• escalate issues and queries to the communication team leader, reporting complaints via the store or regional management

This role would suit someone who has

• customer service experience
• excellent organisation skills 
• great communication skills and able to communicate with colleagues at all levels
• experience working with other people and can work well as part of a team 
• great attention to detail, accuracy and enjoys working at pace 

At Co-op you’ll do work that matters, and you’ll be rewarded for your hard work with a competitive salary (including additional shift allowances) and a benefits package which includes holidays starting from 30 days per year (including bank holidays), 30% off Co-op branded products in our food stores, a pension with up to 10% employer contributions, plus:

• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Free employee assistance programme with extensive health, financial and wellbeing support
• Access to credit unions for loans and savings, plus rental deposit loans and season ticket loans
• Free eye tests every 2 years
• On-site facilities including a subsidised canteen and free parking

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.   

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.  

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.  

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.

We reserve the right to remove a vacancy before the scheduled closing date.