Continuous Improvement & Enablement Administrator – Legal Services

Continuous Improvement & Enablement Administrator – Legal Services
From £25,000 plus great benefits (Work level 6B) 
6-month secondment
Bristol - in this role you’ll work in a hybrid way, splitting your time between home and the Bristol CLS office (find out more about our Hybrid Working Policy at jobs.coop.co.uk/hybrid-working-policy)

In line with the Internal Mobility Policy, we’d like to make you aware that there is a preferred candidate who has been identified for this opportunity.  

We’re looking for a Continuous Improvement and Enablement Administrator to support the deployment and optimisation of our new technology stack across selected practice areas. In this role, you’ll report to the Continuous Improvement Lead and work closely with senior business leaders, the technology replacement programme team, and relevant third-party partners.

Why this role matters

In this role, you’ll focus on ensuring the successful deployment of the new technology into practice areas, followed by helping the business embed, optimise and drive value from the new solutions. This is an exciting opportunity to develop your career, broaden your skills and be part of a key transformation across Life Services.

What you’ll do

•    Support the rollout of the new tech stack into selected practice areas, working alongside programme, technology and operational teams
•    Be the key link between the business and the technology replacement programme, helping translate operational needs into practical solutions
•    Work closely with senior leaders to support adoption, identify risks and remove blockers during deployment
•    Support continuous improvement activity post deployment, helping teams embed new ways of working and realise benefits
•    Collaborate with third party suppliers to support smooth delivery and ongoing optimisation
•    Help identify opportunities to drive additional value, efficiency and improved colleague and customer experience from the new technology
•    Coordinate feedback loops between practice areas, SMEs, the programme team and third-party suppliers to ensure issues are captured, understood and resolved quickly
•    Support readiness, ensuring teams, leaders and processes are prepared ahead of each deployment phase

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    A good understanding of Legal Services Operational teams and key stakeholders
•    Experience in training colleagues in CLS ways of working
•    Experience with testing new Case Management processes
•    Ability to effectively communicate with internal and external stakeholders and work with multiple teams

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    A pension with up to 10% employer contributions
•    28 days holiday plus bank holidays (rising to 32 in line with service)
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Coaching, training and support such as study leave, to help you develop your skills and progress your career
•    Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion