Senior Advisor - Billing and Admin

Senior Advisor – Billing and Admin
£24,570 to £29,520 plus great benefits (Work Level 6C)
Manchester city centre | Hybrid

Please note: In line with our internal mobility policy, we’d like to make you aware that a preferred candidate has been identified for this opportunity

We’re looking for a Senior Advisor to join the Billing and Admin team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Senior Advisor, you’ll support our Billing and Admin Manager with invoicing dispute management, invoice processing, and other administrative tasks within agreed timescales. If you’ve got the enthusiasm and willingness to learn that we’re looking for, we can offer you the chance to develop your skills and learn new systems in a place that does right by its people.

What you’ll do

• Make sure invoice/credit note requests are received and processed within agreed timescales
• Process and manage supplier disputes and recommend solutions
• Allocate daily workload to a team of Advisors
• Support and guide the team following the rollout of SAP
• Own the production and review of process documentation and make sure that new/existing team members get the training and support they need to thrive
• Assist with any other responsibilities across the team as needed

What you’ll bring

• Strong Microsoft Office skills, particularly Excel (e.g., VLOOKUPs and pivot tables)
• Curiosity and a willingness to learn new things, systems, and processes
• Good communication and relationship-building skills
• The confidence to challenge processes and share improvement ideas
• A basic understanding of accounting (i.e. you understand the difference between debit and credit)
• The ability to support colleagues and distribute work across team members effectively

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions 
• Access to a subsidised onsite gym (at our Manchester HQ) 
• 30% discount on Co-op products and 10% off other brands 
• Stream – early access to a percentage of your pay as you earn it 
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
• 24/7 colleague support service 
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

Please be aware we may close the application window for this role early

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