Regional Operations Manager - Kent and East London

Regional Operations Manager – Kent and East London
£47,360 - £65,000 plus company car and excellent benefits (Work Level 5)
Field based, Kent and East London region

In line with the Internal Mobility Policy, we’d like to make you aware that there is a preferred candidate who has been identified for this opportunity.

We’re looking for a Regional Operations Manager to join Co-op Funeralcare and Life Planning in Kent and East London. In this role, you’ll lead and support teams across your region, helping us deliver excellent service for our clients every day. If you can bring the people focus we need, we can offer you the chance to develop your skills, including access to great leadership programmes, with a business which puts people at the heart of its strategy.

Why this role matters

In this role, you’ll take responsibility for the performance of your region and the funeral homes within it, working closely with other leaders across the UK. Your focus will be on building a strong reputation, growing market share, and making sure every client receives outstanding service throughout the region. It’s a varied and rewarding role where no two days are the same.

What you’ll do

•    Lead and support change across a large, multi-skilled operation, as well as driving improvements in your region
•    Oversee day-to-day operations and encourage community involvement at every level
•    Motivate, coach, and develop your teams so they can do their best work
•    Deliver the business plan and manage budgets, always keeping the client at the heart of decisions
•    Be a positive advocate for change, helping to deliver transformation projects

What you’ll bring

•    Experience managing a multi-site and complex operation 
•    Excellent leadership skills, with a track record of inspiring and leading teams 
•    Strong commercial awareness and a strategic mindset
•    A real passion for delivering excellent client care
•    The ability to lead change and keep colleagues engaged

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Private healthcare
•    Company car
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion