CBS Operations Manager – Regulatory Services

CBS Operations Manager – Regulatory Services
£50,000 to £59,000 plus great benefits (Work Level 5) 
Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home, and coming into the office two times a week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for an Operations Manager to lead our Regulatory Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

About the role

In this role, you’ll be responsible for managing the delivery of key compliance services across the business, including Licensing and GDPR. This role combines people leadership with service oversight, ensuring we deliver consistent, high-quality support to internal partners across Co-op.

Why this role matters

Our Regulatory Services team is essential to keeping our business safe, compliant, and well-governed. This role ensures we meet legal and operational standards while supporting colleagues across the business with expert advice and practical solutions. You’ll lead and mentor a team of around 20 people, working across clusters to deliver pan-Co-op services, improve processes, and respond to changing regulatory needs.

What you’ll do

•    Lead and coach the teams delivering regulatory services such as Licensing and GDPR across the business
•    Manage day-to-day service delivery, balancing transactional work with engaging internal partners across our Co-op
•    Build strong relationships with internal partners to understand needs and deliver against SLAs
•    Act as a key contact for external bodies such as regulatory authorities and third-party suppliers
•    Monitor service performance and use data to identify risks and opportunities for improvement
•    Support continuous improvement by streamlining processes and removing inefficiencies
•    Stay informed about upcoming regulatory changes and help the team prepare effectively
•    Represent the team in governance forums and contribute to the wider CBS strategy

What you’ll bring

•    Experience managing and coaching teams within a shared services or business services environment
•    A good understanding of Licensing, GDPR Subject Access Request processes and regulations
•    Excellent communication skills, with the ability to build positive relationships with internal and external partners across the business
•    Ability to lead teams through change and deliver time-critical outcomes
•    A practical understanding of operational environments and how services are delivered
•    Confidence working with data to assess performance and drive improvements
•    Resilience and adaptability in a complex and fast-paced environment

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Private healthcare
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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