Digital Operations Assistant - Collection and Returns

Digital Operations Assistant
£26,000 to £30,000 plus benefits (Work Level 6B)
Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for a Digital Operations Assistant to help us deliver our exciting new Q-Commerce strategy at Co-op. In this role, you’ll support the Digital Operations Manager within our Collections and Returns team in shaping the future of the way our customers and members shop at Co-op. We’ve come a long way from where we were, but there’s more work to be done. We’re now focusing on technology and how we can improve and automate operations, and what it means for our business. With so much exciting change happening, there’s never been a better time to join us.

What you’ll do
•    Work with colleagues across the business to gain buy-in to the benefits of our parcel service and Click & Collect propositions
•    Support with the development and delivery of training materials and tools to educate our store colleagues on how to manage our Q-Commerce and Parcel Services customer offer
•    Act as a direct point of contact for our parcel service partners for all counter and locker queries
•    Analyse internal data to spot trends and identifying areas for improvement or opportunity in stores, including new launches
•    Support the digital operations managers with day-to-day work
•    Create, develop and analyse multiple data reports 
•    Develop process flows and pull together proposals for future activity

This role will suit people who have
•    A passion for Q-Commerce and/or Parcel Services
•    Good general IT skills, Microsoft Excel skills are essential: Including VLOOKUPs, pivot & formulas to present data in an engaging format
•    Strong organisational and time management skills
•    Excellent communication skills, both verbal and written with a high level of attention to detail 
•    The ability to build relationships with a variety of external and internal partners
•    The ability to present data in a meaningful and actionable way

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions
•    Access to a subsidised onsite gym (at our Manchester HQ)
•    Coaching and training to support your career development
•    Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.