Digital Operations Assistant

Digital Operations Assistant
£26,000 to £30,000 plus benefits (Work Level 6B) 
Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).  

We’re looking for a Digital Operations Assistant to help us deliver our exciting new food digital strategy at Co-op. If you have a passion for serving our customers and the keen eye for detail we need, we can offer you the chance to build a career and develop your skills with a business that’s using digital to make a difference in communities across the UK.

In this role, you’ll support the Digital Operations Manager in modernising and shaping the future for how customers shop via our courier partnerships and the Peckish app. We’ve come a long way from where we were, but there’s more work to be done. We’re focusing on technology and how we can improve and automate operations to provide a better delivery experience for our customers. 

What you’ll do
•    Work with colleagues across the business to promote a more digital-focused and forward-thinking culture, gaining buy-in and explaining the benefits of our digital propositions.
•    Collaborate with our 3rd parties to understand performance, ensure KPIs are met and maintain strong working relationships.
•    Act as a direct point of contact for the courier partners for all things last mile related.
•    Act as a direct point of contact for the Peckish team, supporting on all last mile queries and also setting up new stores to ensure a seamless launch process.
•    Analyse internal data to spot trends, identifying areas for improvement or opportunities.
•    Communicate effectively with all members of the team and wider business, escalating any issues outside your role to the appropriate department.

This role will suit people who have
•    A passion for Last Mile and QCommerce 
•    Excellent communication skills, both verbal and written with a high level of attention to detail 
•    The ability to build relationships with a variety of external and internal partners
•    The ability to present data in a meaningful and actionable way
•    Good general IT skills, Microsoft Excel skills are essential: Including VLOOKUPs, pivot & formulas to present data in an engaging format
•    Strong organisational and time management skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions
•    Access to a subsidised onsite gym (at our Manchester HQ)
•    Coaching and training to support your career development
•    Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.