ER Case Investigator

ER Case Investigator
£35,000 pro-rata plus great benefits aligned to your home role (Work Level 6A)
10-month secondment
Manchester city centre | Hybrid (working from the office at least twice per month)

We’re looking for an ER (Employee Relations) Case Investigator to join our ER Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for our member-owners every day’.

In this role, you’ll work on a wider range of complex ER cases, including grievances, investigations, and appeals. If you can bring us your passion for using policy and processes to get the right results for our colleagues and the wider business, we can offer you an exciting opportunity to develop your skills within employee relations.

What you’ll do

• Report into the ER Partner, working alongside our ER Services team at Peninsula, as part of our shared service model
• Carry-out a wide range of complex employee relations investigations and other ER-related meetings in line with our quality framework
• Lead the end-to-end investigation process, actively listening, questioning, and probing
• Challenge and influence key partners and manage their expectations
• Prepare comprehensive investigation case files, including recommendations, any mitigating circumstances and policy/legal implications, following best practice and using your own judgement
• Draft detailed letters such as grievance outcomes for the case decision maker
• Support the provision of insight and/or key learnings to the business from the cases you’ve been involved with to help target improvements in how ER issues are handled

What you’ll bring

• Some understanding of ER processes and basic employment legislation
• Experience handling complex grievances and investigations
• Excellent attention to detail and strong written and verbal communication skills
• The ability to build positive working relationships with partners
• Strong organisational and prioritisation skills, and the ability to balance multiple tasks at the same time

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 28 days holiday pro-rata plus bank holidays 
• A pension with up to 10% employer contributions 
• Access to a subsidised onsite gym (at our Manchester HQ) 
• 30% discount on Co-op products and 10% off other brands 
• Stream – early access to a percentage of your pay as you earn it 
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
• 24/7 colleague support service 
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

Please be aware we may close applications for this role early

#CBS