ER Services Operations Manager

Employee Relations (ER) Service Operations Manager

From £60,000 plus great benefits (Work Level 5)

Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home and coming into the office at least once a week (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

We’re looking for an Employee Relations (ER) Service Operations Manager to join the ER Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

In this role, you’ll take responsibility for overseeing the provision of a demand led, customer focused ER advisory service to Co-op line managers through our partners Peninsula. You’ll lead and motivate a team of ER Partners and Investigators who provide advice and coaching to line managers on more complex ER matters and manage the contractual relationship with our partner.  The job will involve a significant amount of partner management at a senior level, and we’ll look to you to influence executive colleagues when it comes to ER matters. It’s a big challenge. But it’s also a unique opportunity to help continue to shape the way we deliver our ER service offer.

What you’ll do

• Lead the day-to-day ER Services operation with a focus on delivering both great quality and service levels
• Manage the contract service delivery with our partner. 
• Proactively share findings from ER cases with teams and partners across the business to drive a continuous improvement culture.
• Recommend methods to update, simplify, and enhance ER processes, procedures, and technologies, and support the implementation of any change improvements within the team.

This role would suit people who have

• Previous ER experience
• Experience of leading a team in a shared service environment 
• The ability to build meaningful relationships with key partners across the business
• The confidence to influence and challenge others to get the right results
• A passion for delivering excellent levels of quality and service

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.