Governance & SMCR Officer

SMCR

• Support the Governance and SMCR Lead to ensure compliance with regulation and internal processes.
• Supports the SMCR forum to inform on rhythm and routine MI, risks, issues and mitigations so the Funeralcare MD can keep close to the detail around how their prescribed activities and any issues are managed in a timely manner.
• Supporting the roll out of any SMCR policy changes to ensure risk controls, relevant training and colleagues are updated, and the change is embedded. 
• Drive compliance through MI and in-depth knowledge of process management and a foundation knowledge of continuous improvement techniques.
• Supports the Governance and SMCR Lead to ensure all role profiles relevant to CFPL are aligned to SMCR and regulation. 
• Support in oversighting the recruitment and onboarding process for identifying and managing SMF roles is appropriate and operating compliantly.
• Supporting the SMFs in the deployment of their Reasonable Steps Frameworks and annually reviewing the framework. 
• Supporting the coordination of new SMF applications– working with the senior stakeholders and other relevant parties to ensure the application is submitted correctly and in the appropriate timescales.
• Supporting the compilation and submission of the management SMF FCA forms to the FCA in conjunction with the Risk and Compliance function.
• Feed into departmental prioritisation and highlight team and process development opportunities.
• Supporting the handover between leaving and joining SMFs to ensure the responsibilities are appropriately handed over and this is documented and logged and managing the exit process.
• General oversight of the certification population including monitoring data relating to their fitness and propriety assessments to ensure they are being completed on time and outcomes are being managed appropriately and part of the panel to consider exception cases. If issues are identified, engage with relevant teams to ensure they are being resolved and root causes analysed.    
• Support line managers with any queries around completing attestation and ongoing support for any concerns raised outside the annual assessment period.
• Assist the maintenance and timely upload of data onto the FCA directory.
• Supporting to ensure the recruitment and onboarding process for identifying and managing certification roles is appropriate and operating compliantly.  
• Support the oversight / delivery of the Certification Function leaver process. 
• Oversight and internal reporting of conduct rule adherence, including training, liaising with the Risk and Compliance team on conduct rule breaches. 
• Supporting the compilation and delivery of the annual conduct rule breach reporting.  
• Ensuring that CFPL has the appropriate licenses, permissions and waivers to operate in its intended markets, ensuring that appropriate individuals are approved by the FCA.
• Ensuring CFPL employees and NEDs receive and complete appropriate regulatory education on their regulatory responsibilities. 

Governance

• Facilitate co-ordination of the Risk & Compliance submission for the Executive Risk and Compliance Committee (ERCC).
• Secretary for ERCC, ensuring maintenance of the forward agenda and agenda agreement, liaising as appropriate with Deputy Chair and Board Risk and Compliance Committee (BRAC) Secretariat. 
• Timely issue of requests for papers in line with the forward agenda, receive and coordinate papers for Chair review. 
• Chair review outputs/change requests relayed to relevant business partner for action. 
• Produce and issue ERCC pack and relevant pre-reads to ERCC Members within agreed timescales.
• Identified potential quorum issues are flagged ahead of the meeting to the Chair and Deputy Chair as appropriate.
• Responsible for production of first draft of ERCC meeting minutes ensuring salient points, detailed actions and action owners are captured enabling Deputy Chair review within agreed timelines.
• ERCC meeting outputs issued to members and attendees following Deputy Chair sign off.
• Co-ordinate action tracking via the ERCC Log ensuring appropriate liaison with action owners.
• Provide regular ERCC action updates to ERCC chair.
• Support BRAC Secretariat in ensuring relevant capture of governance items through agenda forward planning.
• Accountable for oversight and management of Risk & Compliance Team internal controls including creation and ownership of Risk & Compliance Dashboard.
• Responsible for driving regular review and maintenance of all Risk & Compliance Team procedures to an agreed schedule, ensuring correct approval can be evidenced.
• Oversight of the FCA Engagement inbox and FCA Engagement Log Tracker.
• Providing timely and proactive notification and management of team owned actions arising from wider governance forums.

Tier one: Individual Conduct Rules.

• You must act with integrity.
• You must act with due care, skill, and diligence.
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.

Pan Coop 

• This role is expected to be inspirational communicator, speaking up, forging collaboration and being future focussed. All these behaviours are key to driving a successful safe outcome for Funeralcare. 
• Creating and maintaining positive stakeholder relationships is essential for this role, to maintain lines of communication and collaborative working, with the wider Risk and Compliance Team.
• This role should be role model Future Focus and Forging Relationships and be an expert in Speaking Up and Vision and Belief, in order to build strong working relationships with business colleagues across the Co-op and help them to work towards an effective and efficient Risk and Compliance culture. 

• Maintain and build relationships with colleagues, stakeholders, and regulatory bodies.  
• Plan structures around role to improve processes and compliance.
• Call out significant issues identified throughout the course of ongoing activity.
• Role model and set standards to the company.

• Attention to detail and strong analytical skills. 
• Strong problem-solving ability.
• Strong professional background with a capability to manage change/process improvement and delivery.
• Great relationship building skills across all levels of the business.
• Previous experience of working with a regulated entity (either solo-regulated or dual-regulated entity).
• Knowledge and experience of the Financial Conduct Authority (including the applicable regulatory requirements contained with the handbook) and their associated supervisory approach, including having worked directly with the regulator.
• Promotes Co-op, and co-operation, externally and internally.
• Highly organised, ability to move between urgent operational issues and longer-term work with ease.

Accountability

• Ownership of delegated Governance and SMCR activities.

Impact

• Takes responsibility for the delivery of operational work over short timeframes, empowering their team to deliver discrete pieces of work based on set procedures.
• Determines the most effective approach to challenges within own area of expertise. 
• Supports and promotes a culture of inclusivity through the actions they take.

Co-operation

• Contributes to short-term planning within the team and collaborates with peers to deliver great work that enables the team to succeed.
• Identifies and shares opportunities to improve the way the Co-op operates, to successfully achieve our vision.