Legal Sales Advisor

Sales Advisor – Family Law
£25,000-£26,500 plus commission on sales following successful completion of initial training, OTE £30,850 and excellent benefits (Work level 6C)
Hybrid working with 1 day a month in our Manchester office after the initial training period
37.5 hours, Monday to Friday shift patterns between 9:00-18:30 to be discussed at interview

We are looking for a Sales Advisor to join our family law team at Co-op Legal Services.

Our family department has been awarded the 'Excellence in Technology & Innovation' at the Law Society Excellence Awards and it doesn’t stop there, we’ve got exciting plans for the future.

In this role, you’ll manage all incoming new enquiries and call back clients who have enquired about family law to promote our USPs to convert into full-service work (both fixed fee and hourly rate) or consultations. We will look to you to handle each call with empathy alongside using your sales skills. This is an exciting opportunity to join our team after an increase in sales and growth, within an ethical legal business.

What you’ll do:

•    Contact clients to promote Co-op Legal Services and our family departments USP’s, handling each call with empathy
•    Objection handle competently on price and offering
•    Make sure all history notes are recorded accurately within our case management system
•    Follow contact strategy where clients haven’t been able to answer the phone
•    Work collaboratively within a small team and share opportunities for improvement 
•    Cross sell when the opportunity provides itself
•    Assist in collecting management information

This role would suit people who have:

•    Previous experience in legal services or legal sales 
•    Previous experience of using a case management system
•    Excellent telephone manner with the ability to communicate professionally and sensitively with clients 
•    Tenacity with the ability to drive sales in a target driven environment 
•    The ability to work well individually and within a team

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
•    competitive salary and commission structure
•    sales coaching and Training 
•    pension with up to 10% employer contributions 
•    annual incentive scheme  
•    28 days holiday (rising to 32 in line with service) plus bank holidays
•    discounts on Co-op products and services

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.