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Operational Leakage Lead

Manchester

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Job ID 1060336 Job Category Funeralcare Hours per Week 37.5 Salary Work Level 6B

Date posted 10/20/2025

Please note this is an OD vacancy. This means that only impacted at risk colleagues will be considered in the recruitment process, please therefore ensure you answer yes when asked this screening question. Anyone who applies that is not at risk will either have their application declined, or if the vacancy remains unfilled, will be considered following a round of internal and external advertising. Remote working.

Purpose	In this role you will follow the principles of better for customers, simpler for colleagues and better value for Coop. The role will support the delivery & implementation of the Operational loss & costs plan within the funeral care divisions. Analysing and taking action to improve the performance within administrative duties, financial control and debt management reports within the operation. Provide subject matter expertise, specialist support and coaching across all elements of administration, loss & cost management to the Funeral Service Managers & funeral homes within the plan.
Reports to	Operational Leakage Manager	Line Manager of	No direct reports
Contribution	Description of how role-holder contributes to our Co-op, and co-operates with their colleagues within their team or community of practice to deliver our Co-op vision Analyse, monitor and take corrective action where issues are identified in financial administration and debt control reporting Work directly with funeral homes ensuring corrective action, escalating non compliance to the performance improvement manager and Funeral Service Managers where needed Support the Funeral Service Managers in complex operational fraud investigation incidents, providing information and analysis to aid investigations Provide training to Funeral Service Managers on an adhoc basis on processes, products and services within funeral arranging where the need is identified Support the embedding of new & existing processes to drive adherence and consistency within the operation Where corrective action is identified feedback to central support teams to ensure the corrections are administered Champion cost control behaviours within the operation by identifying and making recommendations on cost savings Work with bank rec and operations to resolve cash, card, chq queries & unallocated bacs.
Behaviours	Most relevant Co-op Behaviours and how they are applied within the role (max 5) Forging Relationships Co-operation Speaking up Future focused
Empowered to	The decision-making, planning, budgetary control and stakeholder engagement which the role-holder will own Engage with key stakeholders to understand challenges and where services can be improved Create and implement short term department plans Solve operational challenges through effective decision making Plan schedules and resourcing effectively to limit operational impact Identify and provide proposals for service improvements
Capabilities	The attributes needed to succeed within the role (including self-management) (organisational capabilities reflected here where established) Problem-solving skills Stakeholder management Plan effectively Decision making ability Organisational skills Procedural mindset Ability to prioritise Attention to detail Ability to analyse data, produce trends to identify areas of focus Talent for recognising the opportunities for process improvement in those connections Proficient in IT
Work Level Descriptor	Accountability Technical specialists or junior operational managers, working with minimal guidance. Impact Takes responsibility for the delivery of operational work over short timeframes, being empowered to deliver discrete pieces of work based on set procedures. As an individual contributor, provides thought leadership to determine the most effective approach to challenges within own area of expertise. Supports and promotes a culture of inclusivity through the actions they take. Co-operation Contributes to short-term planning within the team and collaborates with peers to deliver great work that enables the team to succeed. Identifies and shares opportunities to improve the way the Co-op operates, to successfully achieve our vision.