Pensions Assistant

Pensions Assistant
£26,000 to £28,000 plus great benefits (Work Level 6C)
Manchester City Centre (hybrid)

Please note: In line with our internal mobility policy, we’d like to make you aware that a preferred candidate has been identified for this opportunity

We’re looking for a Pensions Assistant to help us deliver even more value to members of our pension schemes. You’ll play a key role in making sure member benefits are calculated and paid accurately, on time, and in line with our scheme rules and legislation. You’ll be part of a dedicated team committed to providing a great experience for our pension scheme members. Training will take place at our Manchester head office, after which you’ll work in a hybrid way – splitting your time between the office and home.

Why this role matters
This role is key to supporting the financial wellbeing of thousands of Co-op colleagues and pension scheme members. By guaranteeing accurate and timely pension administration, you’ll help people plan for their futures with confidence. You’ll help maintain the integrity and trust of one of the UK’s largest pension schemes.

What you’ll do
•    Calculate and process member benefits in line with scheme rules and legislation
•    Provide excellent customer service to pension scheme members
•    Maintain accurate and up-to-date pension records
•    Share ideas to improve processes and team performance

What you’ll bring
•    Experience in Defined Benefit pensions administration
•    Strong attention to detail and accuracy
•    Good communication and organisational skills
•    Strong IT skills, including Microsoft Word and Outlook
•    A proactive mindset and passion for delivering great service

Why Co-op? 
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Wagestream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme 

A place you’ll belong
We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive. 
If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview. 
Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process 
Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing