Administrator - Estate Planning

Administrator - Estate Planning 
£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C) 
Full time, 37.5 hours, Monday-Friday
Sheffield, S9 3QS – office based

We’re looking for enthusiastic administrators to join our estate planning administration teams at Co-op Legal Services.

As a legal administrator, you’ll support case handlers and the wider team with a variety of administrative tasks, and most importantly looking after our clients. You don’t need any legal experience to be successful in this role however you’ll gain great exposure to a variety of legal work. So, if you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you’ll do

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners 
• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

This role would suit people who have

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual incentive scheme (based on personal and business performance)
• 30% off Co-op branded products
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
• No later than 6:15pm finish on Fridays

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion