Sales Administrator

Sales Administrator  
£24,570 plus excellent benefits (Work Level 6C) 
Sheffield - hybrid working, you’ll complete your training for the first few months in the office, then you’ll have some flexibility for hybrid working in line with our hybrid working policy
Working pattern - Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)

We’re looking for a motivated and customer-focussed Sales Administrator to join our growing Estate Planning team at Co-op Legal Services. You don’t need a legal background to succeed in this role, making this a great opportunity to grow your skills within an innovative and ethical business.

As a business, we’re passionate about developing our colleagues. You’ll gain hands on experience within a legal setting, have access to ongoing training, build foundational knowledge in succession planning, and develop your customer service skills. As we continue to expand our team and invest in new technology, there’s never been a more exciting time to join.

You’ll play a key part in helping us deliver outstanding support to our colleagues, clients, and communities. You’ll take on a variety of responsibilities, with a particular focus on managing consultants’ diaries and coordinating and responding to public enquiries.

What you’ll do

• Collate and send the required and relevant documents to either our clients and/or our consultants, based remotely, in a timely and accurate fashion 
• Deal with related queries from colleagues based remotely and make outbound calls to clients
• Support with efficient diary management for our consultants, including contact with prospective clients.
• Work closely with the team leaders to assess work and flag any governance concerns or issues
• Support the team with general admin tasks and deal with general client queries including occasionally supporting the advisory team in taking inbound calls from clients
• Conduct daily checks on processes and procedures to ensure a smooth and consistent client journey
• Support the leadership team in briefing the wider advisory team on ways of working and signposting support resources for colleagues

This role would suit people who have

• A working knowledge of Microsoft Outlook
• The ability and self-motivation to work independently as well as part of a team
• The ability to manage your own time and workload 
• A keen eye for detail and accuracy
• Good communication skills both on the phone and via email
• The ability to building positive relationships with both colleagues and external parties

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.