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Customer Team Member

South Normanton

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Job ID 1061093 Job Category Food Stores Hours per Week 12 Salary £12.60

Date posted 11/10/2025

Customer Team Member - Nano Store

Location: Co-op Castlewood Depot - base store South Normanton

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: 7am - 10am, or 6pm - 10pm depending on the rota. This role will involve periods of lone working

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!

You must be aged 18 to work in our Nano store.

We’re currently recruiting for roles in our amazing Nano concept store, serving our colleagues at our Castlewood Depot. Nano is a fully automated store using innovative AI technology to track items as they are selected for purchase, ensuring a seamless shopping experience with no queues or scanning. Payments are accurately and automatically processed from customer’s bank accounts as they leave the store with their purchases.

In this role it will be up to you to make sure the store is fully stocked and looks great for our customers and as the shop doesn’t have colleagues permanently on-site, there will be times where you’ll be working independently. You’ll build great relationships with teams within the depot and your base support store at South Normanton where there will also be opportunities to work additional shifts.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

Participate in briefings with your local store manager and depot teams at the start and end of each shift
Load products from the Order Area in the depot onto a merchandising trolley, transferring them to the Nano store in a safe and considerate manner
Make sure the Nano store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Make sure your merchandising trolley is safe and compliant, conducting daily checks to ensure it’s in good working order, returning it to the Order Area in the depot on completion of your visit.
Work an occasional shift in your base store, serving customers on the till, restocking shelves, and helping your colleagues solve problems.

This job would suit people who have

Great independent working skills, with the ability to recognise when to seek support
Confidence in working alone in a store environment
A positive approach to change and problem solving, working alongside new technology to support the business
The flexibility to work a range of different shifts

Why Co-op?

30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Stream– a money management app giving you access to a percentage of your pay as you earn it
31 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Full, paid training and dedicated support for your personal development and career progression
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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