Diary & Lead Co-ordinator

Diary and Lead Co-ordinator 
£24,570 - £26,000 plus excellent benefits (Work level 6C)  

Full time, 37.5 hours
Remote – with the option to work out of our offices in Bristol, Stratford-Upon-Avon, Manchester, and Sheffield.

We’re looking for a Diary and Lead Co-ordinator to join us at Co-op Legal Services.

In this role, you work as part of a specialist team co-ordinating appointments for our probate advisory and consultancy teams via our diary management system. We’ll look to you to manage schedules and organise appointments, alongside acting as the first point of contact for queries from customers. You’ll also support out sales teams with setting up and managing a variety of dialler campaigns and leads. So, if you have the organisational skills we need, we can offer you the opportunity to develop your skills and get exposure to a variety of work within our growing business.

What you’ll do

•   work as part of a small specialist team co-ordinating customer appointments via a diary management system
•   make sure all users are set up correctly in the diary management system with the correct access 
•   input shift patterns into the diary management system, maintaining and adjusting these to reflect sickness and holidays 
•   manage relationships with internal colleagues across all levels, and external customers 
•   respond and resolve general queries via the phone and email and support with processing incoming paperwork 

•   manipulate and interpret lead source data from our various partners and follow up leads with our internal sales teams
•   support the dialler manager with the lead management of various work, making sure dialler leads are inputted in a timely, efficient and accurate manner. 

This role would suit people who have

•   previous experience of diary management or administrative work

•   strong Microsoft Excel skills 

•   excellent customer service and relationship management skills up to senior level
•   strong written and verbal communication skills 
•   the ability to learn new systems quickly and retain large volumes of information 
•   excellent organisation skills and attention to detail, with ability to prioritise work and coordinate multiple queries   
•   a flexible approach with the ability to work individually as well as part of a team 

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•   competitive salary
•   coaching, training, and support to help you develop
•   pension with up to 10% employer contributions
•   annual incentive scheme
•   Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
•   28 days holiday (rising to 32 in line with service) plus bank holidays
•   discounts on Co-op products and services

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.