CBS Delivery Manager - CI

• Accountable lead for successful and timely delivery of identified CBS Continuous Improvement opportunities, driving a culture of continuous improvement across CBS by collaborating with leaders and business stakeholders to plan, manage, and deliver CI Initiatives    
• Ensure delivery to the agreed timescales, cost and quality standards, and ensure change is sustainably delivered.     
• Provide the structure for effective decision-making and change control processes in place.      
• Ensure risks, issues, dependencies, benefits & cost tracking in place and provided to stakeholders along with timely and accurate reports on progress. Understand any interdependencies & work through any contentions.      
• Develop knowledge of business processes / units and ability to understand issues from multiple functional perspectives      
  Actively manage key stakeholders’ relationships to ensure communication is effective, constructive and honest       
• Manage any complex queries and be recognised as an expert in your field both within CBS and across wider stakeholders      
• Ensure relevant SLA & KPI’s are managed, recorded & reported accurately and contribute to sharing of the best ways of working across the wider team in order to drive consistency of standards and service delivery      
• Role model inclusive behaviour, promoting a culture of collaboration and coaching which encourages learning and respect of individuals.
• Manage own workload appropriately in order to meet project deadlines /milestones      
• Proactively engage with business stakeholders to gain their support and provide ongoing communication of project status updates      
• Make decisions on the best way to enable delivery of change / project escalating when necessary.      
• Prioritise resources where there is a competing business need      
• Challenge decisions / course of actions of others where appropriate      
• Guide the SME’s so as to ensure a full understanding of the change needs impacts across the change activity.       
• Continuously review the processes used within the CI team to actively improve ways of working      
• Champion the value and benefits of CI culture and priorities of the work being undertaken.      
• Create own personal development plan and identify relevant development interventions.

Knowledge, Skills, Experience

• Excellent organisational and planning skills 
• Ability to define and establish the cross-functional team required to support the delivery 
• Identify and manage risks, issues & dependencies