Skip to main content
Two individuals seated indoors, facing each other, in an office setting with large windows, furniture, and a red cushioned partition

CBS Finance Services Analyst - Billing & Admin

Greater Manchester
Apply
Job ID 1066334 Job Category Finance and Audit, Co-op Business Services (Shared Services) Hours per Week 37.5 Closing Date 13-05-2026 Salary £26,500 - £34,550
Please note this is an OD vacancy and only impacted colleagues who are at risk or placed in a pool will be considered for this role. If you are at risk or in a pool, you will be asked to confirm this in the application process.   

Applications from candidates who are not at risk or in a pool will be declined at this stage. The role may be re-advertised in future as a standard vacancy open to all internal candidates.  

Role title: CBS Finance Services Billing and Admin Analyst 

Function:  CBS - Sales to Cash 

Reports to: Billing and Admin Manager 

Number of reports: 0

Budget Responsibility: N/A

Work level:  WL6B

Role Summary
The Billing & Administration Analyst is responsible for delivering accurate and timely billing and financial administration while providing analytical insight, issue resolution, and process improvement across Sales‑to‑Cash activities.  The role acts as a subject‑matter expert, supporting Advisors with complex cases, analysing billing trends, and working with stakeholders to improve controls, efficiency, and customer experience.

Key Responsibilities

  • Role model inclusive behaviour, promoting a culture of collaboration and coaching which encourages learning and respect of individuals. 
  • Proactively look for opportunities to drive efficiencies through continuous improvements.  
  • Ensure relevant SLA & KPI’s are Understood and actively contribute to sharing best ways of working across the wider team in order to drive consistency of standards and service delivery. 
  • Ensure processes are recorded, agreed, maintained, and followed by team member, recommend process improvements where issues are identified. 
  • Assess and improve the controls within the processes to ensure that any risks are managed and negated. 
  • Have a broader understanding of the team, to promote consistency and best practice, and support them as needed.  
  • Give insight on how to manage Billing and Admin more effectively at the Co-Operative Group.  
  • Identify and escalate Billing and Admin issues and risks to the S2C Leadership Team.  
  • Provide guidance, coaching, and escalation support to Billing and Admin advisors. 
  • Manage and resolve complex query resolution with key stakeholders.  
  • Working across financial and commercial processes to ensure that Billing is delivered on time. 
  • Ensure that billing and dispute actions are completed on time and within SLAs 
  • Accountability for tasks and ownership of activities to resolution. 
  • Service Delivery to CBS customers on Billing and Admin activities to be done in line with SLAs and consistently to a high standard. 
  • Contributes to Audit (Internal/External) and significant audit/controls awareness.

Knowledge, Skills, Experience

  • Previous experience in an Accounts Receivable role (essential)  
  • Comfortable dealing with large volume of transactions  
  • Strong attention to detail  
  • Excellent excel skills (essential)  
  • Effective communicator (essential)  
  • Experience with SAP (desirable)  
  • Prior Experience of working in a billing function within a retail organisation. 
  • Understanding of end to end billing processes and ability to work across process to resolve any blockers. 
  • Working Capital understanding.

Apply

Whats nearby?

Explore location

Jobs for you

View all jobs

You have not viewed any jobs yet

You have not saved any jobs yet

Related content

Sign up to job alerts

Don't see what you’re looking for? Sign up and we'll notify you when roles become available.

Interested InPlease select a category or location option. Click “Add” to create your job alert.

  • Finance and Audit, Greater Manchester, England, United KingdomRemove
  • Co-op Business Services (Shared Services), Greater Manchester, England, United KingdomRemove

By signing up, I acknowledge I have read the Co-op privacy policy and I wish to receive email communications and SMS communications. I understand I can opt-out from receiving email and SMS communications at any time.

Employee smiling pointing at laptop computer