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CBS Finance Services Analyst - Credit Control

Greater Manchester
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Job ID 1066332 Job Category Finance and Audit, Co-op Business Services (Shared Services) Hours per Week 37.5 Closing Date 13-05-2026 Salary £26,500 - £34,550
Please note this is an OD vacancy and only impacted colleagues who are at risk or placed in a pool will be considered for this role. If you are at risk or in a pool, you will be asked to confirm this in the application process.   

Applications from candidates who are not at risk or in a pool will be declined at this stage. The role may be re-advertised in future as a standard vacancy open to all internal candidates.  

Role title: CBS Finance Services Credit Control Analyst       

Function: CBS - Sales to Cash   
Reports to: Credit Control Manager 

Number of reports: 0

Budget Responsibility: N/A

Work level:  WL6B
Role Summary
The purpose of the Credit Control Analyst is to proactively manage credit risk and optimise cash flow through advanced analysis, decision‑making, and stakeholder engagement, while providing oversight, insight, and guidance that goes beyond transactional credit control activities.

Key Responsibilities

  • Role model inclusive behaviour, promoting a culture of collaboration and coaching which encourages learning and respect of individuals. 
  • Proactively look for opportunities to drive efficiencies through continuous improvements.  
  • Ensure relevant SLA & KPI’s are managed, recorded & reported accurately and contribute to sharing of the best ways of working across the wider team in order to drive consistency of standards and service delivery 
  • Ensure processes are recorded, agreed, maintained, and followed by team member, recommend process improvements where issues are identified. Assess and improve the controls within the processes to ensure that any risks are managed and negated. 
  • Give insight on how to manage customer debt more effectively at the Co-Operative Group.  
  • Identify and escalate Accounts Receivable issues and risks to the S2C Leadership Team.  
  • Provide guidance, coaching, and escalation support to Credit Controllers 
  • Manage and resolve complex query resolution with key stakeholders.  
  • Have a broader understanding of the team, to promote consistency and best practice, and support them as needed.  
  • Strong understanding of end‑to‑end Order to Cash / Sales to Cash processes  
  • Accurate application of credit policies, payment terms, and credit limits  
  • Confident in risk assessment and escalation of high‑risk accounts 
  • Identifies and takes action relating to root causes of late payment (contract, billing, dispute, process) 
  • Flags anomalies early (duplicate invoices, misapplied payments)  
  • Operates with strong audit awareness where required

Knowledge, Skills, Experience

  • Previous experience in an Accounts Receivable role (essential)  
  • Comfortable dealing with large volume of transactions  
  • Strong attention to detail  
  • Excellent excel skills (essential)  
  • Effective communicator (essential)  
  • Experience with SAP (essential)  
  • Consistently delivers against collection targets and DSO goals  
  • Prioritises accounts based on risk, value, and ageing  
  • Uses structured follow‑up strategies rather than reactive chasing  
  • Maintains momentum on overdue balances while protecting customer relationships  
  • Tracks promises to pay and ensures timely follow‑up

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