FRTS Service Delivery Lead

FRTS Service Delivery Lead 
£80,000 to £87,093 plus great benefits (Work Level 4) 
Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).

We’re looking for a FRTS (Federal Retail and Trading Services) Service Delivery Lead to join our Partnerships team at Co-op. FRTS is the central buying group for co-operative retail societies, and the Co-op manage the food bought for sale for over 4,000 co-operative food stores in the UK on their behalf. FRTS works by pooling the collective £8.5 billion buying power for 18 co-operative societies in the UK, allowing us to negotiate better prices from suppliers.

In this role, you’ll lead, create, manage, and implement the FRTS service model here at Co-op. You’ll work with others to spot and fix problems in the single purchase point process, making it smoother and easier for independent society members and the co-operative group partners and teams. You’ll work to strengthen the relationships between all partners so we can do right by them conveniently, ethically, and sustainably.

What you’ll do

• Accountable for the core Co-operative group service to the ISM’s (Independent Society Members), working with commercial, supply chain, logistics, technology and the FRTS Federal team 
• Work cross functionally on initiatives that impact FRTS, providing subject matter expertise to teams across the business 
• Make sure that key targets are being monitored effectively for FRTS service 
• Support the design and delivery of all continuous improvement projects impacting FRTS 
• Use data to make sure that we’re aligned with relevant regulations and to spot risks and opportunities 
• Develop plans to connect with our partners, and continuously serve partner needs 
• Support in the creation and delivery of the FRTS trade plan across all partners

This role would suit people who have

• Detailed knowledge of operations in Food and wider Co-op
• An understanding of functional and governance processes
• Strong commercial acumen with the ability to optimise processes 
• Experience in building relationships with both internal and external partners with the confidence to influence and challenge when necessary  
• Great communication skills with the ability to engage with a range of audiences

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Private healthcare for you and your family 
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.