Business Improvement Analyst

Insight & Analysis

• Analyse operational performance data and business processes to identify root causes, trends, and opportunities for improvement.
• Use data from systems such as Manhattan, Paragon, and Kronos to create clear, actionable insights that inform decision-making and drive cost and performance improvement.
• Develop reports and visual representations of data that enable stakeholders to understand performance drivers and make informed operational decisions.
• Work closely with peers in MI, logistics, and central teams to ensure data integrity, alignment, and consistency across systems.

Continuous Improvement & Delivery

• Partner with Business Improvement Specialists to design and deliver improvement initiatives that reduce waste, enhance productivity, and improve quality.
• Apply Lean Six Sigma tools and techniques (e.g., process mapping, DMAIC, Pareto analysis, benchmarking) to diagnose challenges and shape improvement activity.
• Support implementation of improvement initiatives through structured analysis, change tracking, and performance measurement.
• Translate data and insight into practical recommendations that support delivery of measurable benefits and operational KPIs.

Collaboration & Stakeholder Engagement

• Build trusted relationships with operational, support centre, and transformation colleagues to ensure recommendations are understood and embedded.
• Provide constructive challenge to ensure that improvement opportunities deliver sustainable value.
• Work collaboratively across business units and value streams, sharing best practice and contributing to a culture of continuous improvement.
• Support clear communication and engagement around improvement activity, helping colleagues understand the purpose and benefits of change.

Self & Team Development

• Maintain up-to-date knowledge of data analysis and business improvement methodologies.
• Actively engage with the Process Excellence and Business Improvement community to share learnings and advance collective capability.
• Seek feedback and development opportunities to enhance both personal effectiveness and team performance.

Show You Care
We do right by our people and care about our Co-op, our member-owners and our communities.
We support each other with kindness and compassion, listen and share honest feedback, and make sure we do things fairly and responsibly.

Do What Matters Most
Delivering our vision and purpose, and making everyone feel valued and included, is what matters most.
We put our member-owners at the heart of what we do, take responsibility for our actions, and focus on doing the right things for our colleagues, communities and planet.

Succeed Together
Co-operation is our superpower; we're better and stronger when we work together.
We value teamwork and shared goals, nurture an inclusive environment, and celebrate diverse thinking to create the best outcomes.

Be Yourself Always
We bring our best self to work and respect others for doing the same.
We are confident to be ourselves, build trusting relationships, and welcome different people, change and challenge.

  Identify, analyse, and recommend process improvements that enhance performance and efficiency.

  Use initiative to explore new data sources, methods, and tools that strengthen insight and analysis capability.

  Prioritise and manage analysis work packages to meet transformation and operational timelines.

  Influence stakeholders through evidence-based recommendations and clear storytelling of insight and impact.

  Collaborate across transformation and value stream teams to ensure improvements are strategically aligned.

  Strong analytical capability and problem-solving skills, with proven experience turning data into actionable insight.

  Skilled in process mapping, Lean Six Sigma, and continuous improvement tools and techniques.

  Proficient in using data and reporting tools (e.g., Excel, Power BI, SQL, or equivalent) to extract, interpret, and visualise performance trends.

  Able to work with multiple systems (e.g., Manhattan, Paragon, Kronos) and integrate data across platforms.

  Excellent communication and stakeholder engagement skills, able to influence and explain complex findings clearly.

  Curious and collaborative, with a desire to learn, share knowledge, and contribute to a community of improvement practice.

  Demonstrates commercial awareness and an understanding of how improvement drives member value.

Accountability

• Produces and maintains high quality requirements & process design documentation 
• Professional roles providing expertise and advice, or middle management roles leading operational teams. 

Impact

• Plays important role in achievement of our business strategy through articulation of requirements and design of process aligned to strategic outcomes
• As an individual contributor, provides thought leadership to determine the most effective approach to challenges within own area of expertise. 
• Supports and promotes a culture of inclusivity through the actions they take.

Co-operation

• Contributes to short-term planning within the team and collaborates with peers to deliver great work that enables the team to succeed.
• Identifies and shares opportunities to improve the way the Co-op operates, to successfully achieve our vision.
• Champion of cross functional working and collaboration ensuring solutions are aligned to one coop ambitions