Head of Process Excellence

• Strategy & Planning:
  • Translates Business Strategy in to operational improvements
  • Develops strategy and business case for Process Excellence
  • Collaborates with key stakeholders across co-op to establish the capabilities required to execute the strategy
  • Optimises operating model across support centre to execute strategy
  • Influences strategic planning process to elevate improvement projects
• Service Deployment
  • Maintains intimate understanding of transformation services and their applicability in a dynamic business environment
  • Commissions service delivery ensuring clarity of intent and required outcome
  • Accountable for quality of service delivery within value stream ensuring capacity and capability of team to deliver effectively
• Change Enablement:
  • Adopt change management best practices to design implementation strategies that facilitate adoption and minimize resistance from colleagues and customers
  • Maintain the integrity of the design outcomes with the organisational strategy
  • Lead cross-functional teams through the delivery of business improvement, with a focus on embedding sustainable change.
• Customer & Stakeholder Engagement
  • Work closely with customers, internal teams, and stakeholders to ensure that improvements align with customer expectations, market demands, and emerging trends.
  • Engage and influence senior leadership and key stakeholders to support process excellence and drive organizational commitment.
  • Foster a culture of continuous improvement, empowering teams to adopt lean principles to ‘turn the dial’ operational performance.
• Data-Driven Decision Making:
  • Use data and insights to inform decisions, evaluate the effectiveness of improvement initiatives, and pivot strategies when necessary.
  • Collaborate across multiple teams to ensure that Process changes are aligned to strategic objectives and customer needs.
• Team Development and Leadership:
  • Build and lead a multidisciplinary team of Business Improvement professionals.
  • Mentor and develop talent, fostering a growth-oriented environment that encourages innovation and experimentation.
  • Develop a high performing team culture
  • Management of Establishment & Budget within agreed controls
  • Actively contribute to team & personal development

Show You Care
We do right by our people and care about our Co-op, our member-owners and our communities.

• We support each other with kindness and compassion, listen and share honest feedback, and make sure we do things fairly and responsibly.

Do What Matters Most
Delivering our vision and purpose, and making everyone feel valued and included, is what matters most.

• We put our member-owners at the heart of what we do, take responsibility for our actions, and focus on doing the right things for our colleagues, communities and planet.

Succeed Together
Co-operation is our superpower; we're better and stronger when we work together.

• We value teamwork and shared goals, nurture an inclusive environment, and celebrate diverse thinking to create the best outcomes.

Be Yourself Always
We bring our best self to work and respect others for doing the same.

• We are confident to be ourselves, build trusting relationships, and welcome different people, change and challenge.

We Do Right By Our People
As leaders, we know our people and do right by them every day.

• We empower, develop and care for our people with kindness and compassion, listen with honesty, and create safe, inclusive workplaces built on mutual respect.

We Think Member Owners
There is no ‘us’ and ‘them’ — we are all members, which makes us all owners.

• We put member-owners at the heart of everything we do, make bold and sustainable decisions, and drive growth that creates economic, social and ownership value.

We Are True Co-operators
Co-operation is our superpower and something we truly believe in.

• We work towards shared goals over individual wins, lead with curiosity and courage, and build resilience by learning from mistakes and holding ourselves accountable.

• Define and implement process improvement frameworks, standards and tooling across coop
• Lead process maturity assessments and capability building.
• Create and lead Process Excellence CoE for coop
• Influence operating model and future organisation design relating to Process Excellence roles & capability
• Influence governance around process ownership and standardisation

• Deep expertise in design disciplines (Operating Model Design, Business Improvement, Change Management)
• Demonstrable focus on empathy, collaboration and empowerment
• Lean Six Sigma Black Belt certification or equivalent.
• Strong analytical skills and performance measurement.
• Expert in stakeholder management and workshop facilitation.
• Proven systems thinker, views challenges from an holistic perspective and designs solutions that address root causes
• Is interested in innovation, external best practice and emerging trends in order to create future proofed solutions
• Desire to consume and interpret complex data sets, generates insights to inform direction and measure success
• Collaborates across multiple teams and adopts a one team approach to problem solving and solution identification
• Excellent storytelling, is able to communicate and inspire diverse stakeholder groups with compelling rationale to secure buy-in 
• Excellent commercial / Financial acumen – recognises member value and delivers improvements to create more value for our member owners every day
• Promotes Diversity & Inclusion – recognising the importance in improving quality of decision making

Accountability  

• Contributes significantly to medium-term strategic planning for the function, ensuring alignment of activity within their own team. 
• Plans and co-ordinates work within a team, ensuring the right capabilities are in place to deliver effectively now and in the future, and responding to change that impacts on their area of responsibility. 
• Manages team delivery in accordance with agreed budgets. 

Impact

• Acts as a voice for their wider team, advising senior leaders to ensure challenges, learnings and opportunities experienced across the business inform strategic decision-making. 
• Empowers and enables their immediate team to deliver the short-term plan within clear decision-making parameters, providing resources and guidance to support them.  
• As an individual contributor, provides thought leadership to help shape the function's response to challenges, and approach to delivery of the medium-term plan. 
• Creates a Co-op culture of inclusivity which allows colleagues to be themselves always, where everyone can reach their potential. 

Co-operation 

• Collaborates with peers to deliver great work that enables the function to succeed. Co-operates with other teams and SMEs to get to the best outcome for the Co-op in their work