Head of Strategy Deployment

• Strategic Vision and Runway Development:
  • Develop and articulate Strategic Business Runways capturing outcomes in alignment with business objectives and customer needs (Group Strategy 2030)
  • Ensure Business Outcomes are clearly reflected in Horizon State Designs through the Architect phase of change 
• Strategic Planning and Capability Assessment
  • Support the Architecture function by providing SME expertise relating to capability shifts required to achieve outcomes
  • Provide specific expertise relating to Process & People (Op Model) changes required, working closely with business, people, finance & architecture teams
  • Support the Annual Planning process by sharing insights, assumptions and dependencies which inform the size, shape and cost of change for respective value stream areas (portfolios)
• Thought leadership & business consulting
  • Provide thought leadership to value stream owners to improve clarity & understanding of change required to achieve strategy
  • Provide specific problem solving, facilitation for operational & transformational challenges which impact ability to achieve strategic ambition
  • Provide course correcting action, advice and guidance to keep portfolio on track in terms of time, cost & quality tolerances – ultimately maintaining strategic traceability from strategic intent to delivery execution
• Service based Deployment
  • Maintains intimate understanding of transformation services and their applicability in a dynamic business environment
  • Commissions service delivery ensuring clarity of intent and required outcome
  • Accountable for quality of service delivery within value stream ensuring capacity and capability of team to deliver effectively
• Change Management and Execution:
  • Adopt change management best practices to design implementation strategies that facilitate adoption and minimise resistance from colleagues and customers
  • Maintain the integrity of the design outcomes with the organisational strategy
  • Lead cross-functional teams through the delivery of transformative projects, with a focus on embedding sustainable change.
• Customer-Centric Transformation:
  • Work closely with customers, internal teams, and stakeholders to ensure that transformations align with customer expectations, market demands, and emerging trends.
• Stakeholder Engagement and Leadership:
  • Engage and influence senior leadership and key stakeholders to support transformation initiatives and drive organisational commitment.
  • Foster a culture of innovation, empowering teams to adopt new ways of working.
• Data-Driven Decision Making:
  • Use data analytics and insights to inform design decisions, evaluate the effectiveness of transformation initiatives, and pivot strategies when necessary.
  • Collaborate across multiple teams to ensure that People, Process & Technology changes are aligned to strategic objectives and customer needs.
• Team Development and Mentorship:
  • Build and lead a multidisciplinary team of Business Improvement, Business Analysis and Change Management professionals.
  • Mentor and develop talent, fostering a growth-oriented environment that encourages innovation and experimentation.
• Service Ownership
  • Develop, own and maintain Transformation Design Services
  • Build capability within and outside of Transformation in relation to specific services
  • Maintain a roadmap of improvement opportunities relating to the services
• Core Leadership 
  • Develop a high performing team culture
  • Management of Establishment & Budget within agreed controls
  • Actively contribute to team & personal development

Show You Care
We do right by our people and care about our Co-op, our member-owners and our communities.

• We support each other with kindness and compassion, listen and share honest feedback, and make sure we do things fairly and responsibly.

Do What Matters Most
Delivering our vision and purpose, and making everyone feel valued and included, is what matters most.

• We put our member-owners at the heart of what we do, take responsibility for our actions, and focus on doing the right things for our colleagues, communities and planet.

Succeed Together
Co-operation is our superpower; we're better and stronger when we work together.

• We value teamwork and shared goals, nurture an inclusive environment, and celebrate diverse thinking to create the best outcomes.

Be Yourself Always
We bring our best self to work and respect others for doing the same.

• We are confident to be ourselves, build trusting relationships, and welcome different people, change and challenge.

We Do Right By Our People
As leaders, we know our people and do right by them every day.

• We empower, develop and care for our people with kindness and compassion, listen with honesty, and create safe, inclusive workplaces built on mutual respect.

We Think Member Owners

There is no ‘us’ and ‘them’ — we are all members, which makes us all owners.

• We put member-owners at the heart of everything we do, make bold and sustainable decisions, and drive growth that creates economic, social and ownership value.

We Are True Co-operators

Co-operation is our superpower and something we truly believe in.

• We work towards shared goals over individual wins, lead with curiosity and courage, and build resilience by learning from mistakes and holding ourselves accountable.

• Create Transformation Design strategies and approaches that are best suited to the specific business problem
• Determine resourcing approach, including overall cost of team and the use and optimisation of contingent labour
• Develop Transformation Design Services, Tools, Methods and Approaches that utilise best practice and are tailored to the specific needs of our coop.
• Challenge, disrupt and demand exceptionally high standards of self and others in pursuit of coops strategic goals
• Build relationships with key stakeholders across Co-op, in particular, building trusted partnerships with key Op Board members to improve communication, understanding and ultimately the likelihood of success in terms of transformational change

• Deep expertise in design disciplines (Operating Model Design, Business Analysis, Business Improvement, Change Management)
• Demonstrable focus on empathy, collaboration and empowerment
• Strong ability to connect strategy goals to transformational outcomes
• Proven experience in managing large-scale change efforts, including stakeholder management, communication strategies, and adoption frameworks (e.g., Kotter, ADKAR)
• Proven systems thinker, views challenges from an holistic perspective and designs solutions that address root causes
• Is interested in innovation, external best practice and emerging trends in order to create future proofed solutions
• Desire to consume and interpret complex data sets, generates insights to inform direction and measure success
• Collaborates across multiple teams and adopts a one team approach to problem solving and solution identification
• Excellent storytelling, is able to communicate and inspire diverse stakeholder groups with compelling rationale to secure buy-in 
• Excellent commercial / Financial acumen – recognises value for money and course corrects when not delivery vfm for our Member Owners
• Promotes Diversity & Inclusion – recognising the importance in improving quality of decision making

Accountability

• Owns strategic traceability on behalf of the value stream leader, ensuring strategic intent is achieved through change activity (BAU, Functional, Product & Project)
• Contributes significantly to medium-term (3-5 years) strategic planning for the function, ensuring alignment of activity within their own team.
• Plans and co-ordinates work within a team, ensuring the right capabilities are in place to deliver effectively now and in the future, and responding to change that impacts on their area of responsibility.
• Manages team delivery in accordance with agreed budgets.

Impact

• Acts as a voice for their wider team, advising senior leaders to ensure challenges, learnings and opportunities experienced across the business inform strategic decision-making.
• As an individual contributor, provides thought leadership to help shape the function's response to challenges, and approach to delivery of the medium-term plan.
• Creates a Co-op culture of inclusivity which allows colleagues to be themselves always, where everyone can reach their potential.

Co-operation

• Collaborates with peers to deliver great work that enables the function to succeed. Co-operates with other teams and SMEs to get to the best outcome for the Co-op in their work.