Team Leader - Estate Planning

Team Leader – Estate Planning
From £32,000 plus excellent benefits (Work Level 6A)
Full time, 37.5 hours. Monday-Friday 
Sheffield – office based  

Due to continued growth of the department, we’re looking for a team leader to join our estate planning team at Co-op Legal Services.

Why this role matters

In this role, you’ll manage a team of people, using MI to monitor performance and manage delivery to make sure internal SLAs are being met and that we’re providing the best service for our clients. We’ll look to you to role model an inclusive leadership style, supporting individual colleagues’ development, and having challenging conversations where required. If you have the skills we need we can offer you the chance to develop your skills and build your career within an innovative and ethical legal business.

What you’ll do

•    Lead and manage a team of 8-10 direct reports, conducting regular 121’s, meetings, and performance conversations, and supporting individual development
•    Interpret and prepare MI to support effective decision making and identify improvements to the service
•    Review capacity management and allocate workload to ensure effective day to day delivery
•    Handle and resolve client complaints 
•    Maintain accurate HR records 
•    Manage business partner relationships
•    Play a key role in project work
•    Work collaboratively with a wide range of colleagues across the business, including the senior team leaders

What you’ll bring

•    Previous experience of leading a team within the legal industry 
•    The ability to drive innovation in a fast-paced environment 
•    Excellent communication skills with the confidence to manage difficult conversations 
•    Strong relationship building skills at all levels
•    Experience of developing and maintaining business partner relationships

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.