Head of Regulated Product

Head of Regulated Product 
Up to £92,000 plus benefits (Work Level 4)
Monday to Friday, 37.5 hours 
Manchester – hybrid working 

In line with the Internal Mobility Policy, we’d like to make you aware that there is a preferred candidate who has been identified for this opportunity.

We’re looking for a Head of Regulated Product to join our Life Services senior leadership team.

In this role, you'll be responsible for the compliant commercial delivery of our Funeral Plan business, collaborating on the development of the strategy for the business and setting and delivering the commercial objectives. We’ll also look to you to make sure we’re managing our clients’ data effectively and that we’re meeting FCA regulatory requirements. It’s a big job, and one in which you’ll play a key role in driving the growth of our business and helping clients get peace of mind for their future.

What you’ll do

• Drive compliant growth through pricing and promotional activities of our Funeral plans, linking in with the marketing teams to look at opportunities to increase sales and monitor campaigns

• Own the strategy and implementation of our product and proposition development, evolving the current range and developing the product suite to make sure we’re delivering for our target clients

• Look at how we use emerging technologies and cross-channel initiatives to generate, nurture and convert leads by delivering a positive and engaging client experience that meets their needs.

• Lead the development and ongoing evolution of our 3^rd party distribution proposition

• Make sure all requirements are met in relation to regulated activity, including appropriate governance and oversight activities

• Lead and/or influence teams across the funeral plan business to support regulatory compliance, commercial success and great client outcomes – including complaints, plan servicing and sales channels

• Be responsible for a number of delegated Statements of Responsibility performing a Senior Manager Certified Function (SMCF)

• Operate up to Board level ensuring appropriate stakeholder engagement, attending meetings where required, preparing papers for Board and governance forums, and maintaining appropriate audit trails

• Understand and manage/mitigate key risks, working with the Risk and Compliance team

What you’ll bring

• Experience of operating as a Certified Colleague in an FCA regulated business 

• A deep understanding of Consumer Duty

• Strong commercial acumen with a growth mindset 

• A passion for delivering change initiatives with strong experience in evidence 

• A track record of senior stakeholder engagement both within own business and with external 3^rd parties

• Previous experience of working cross-functionally to deliver key projects or initiatives 

• Excellent communication and relationship building skills with colleagues and partners up to Board level

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: 

•    A pension with up to 10% employer contributions
•    Incentive scheme up to 10% after probation depending on performance
•    28 days holiday plus bank holidays (rising to 32 in line with service)
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Coaching, training and support such as study leave, to help you develop your skills and progress your career
•    Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.