Regional Channels Operations Manager

Regional Channels Operations Manager 
Up to £61,000 plus great benefits including company car (Work Level 5) 
Field-based UK - in this role you’ll work in a hybrid way splitting your time between home working and visiting stores (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).  

Secondment - 12-month maternity cover

We’re looking for a Regional Channels Operations Manager to join us in a brand-new role, helping us bring our channel strategy to life across Co-op.

You’ll play a key role in shaping how we deliver for our customers across Franchise, Online and Retail Loss, working closely with our field teams and external partners to drive performance, consistency and great service wherever our customers shop with us.

If you love working collaboratively, using insight to make improvements, and leading teams to do their best work, this could be a great fit for you.

What you’ll do

• Help bring our Channel Operating Model to life, making sure it’s embedded consistently across all channels
• Lead performance across Online, Retail Loss, PFS and Franchise, supporting delivery of key targets and profit and loss
• Support, coach and develop a team of Channel specialists, helping them deliver expert guidance across the estate
• Build strong, trusted relationships with field teams and external partners to improve performance together
• Use data and insight to spot opportunities, share trends and help shape better decisions
• Represent Channels in senior forums, sharing your expertise to support business priorities
• Work closely with teams across Food, Commercial, Tech, Growth, Property and other teams to deliver joined-up outcomes
• Balance day-to-day priorities with longer-term planning, helping us grow and innovate across our channels

This role would suit people who

• Have experience of delivering change across complex or fast-moving environments
• Have led large teams and managed significant budgets, driving strong performance
• Are confident managing their own priorities, using data and tools to track and improve performance
• Feel comfortable presenting to large audiences and influencing senior stakeholders
• Thrive in a fast-paced environment, adapting quickly and building strong relationships with partners

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Private healthcare 
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.