Customer Service Support Assistant - Day Shift (6 Month Secondment)
Biggleswade
Job ID 1073520 Job Category Logistics and Supply Chain
Hours per Week 37.5
Closing Date 13-11-2026
Customer Service Support Assistant - Day Shift (6 Month Secondment) - Biggleswade
£13.34 - £17.36 hourly rate plus great benefits (£13.34/hr base rate plus £2.01/hr after 2pm, and £2.01/hr weekend shift allowance)
Day Shift - shift ranging from 6am to 4pm, 5 over 7 days including weekends (rota provided in advance)
£13.34 - £17.36 hourly rate plus great benefits (£13.34/hr base rate plus £2.01/hr after 2pm, and £2.01/hr weekend shift allowance)
Day Shift - shift ranging from 6am to 4pm, 5 over 7 days including weekends (rota provided in advance)
Full time. 6 Month Secondment
The Co-op, Biggleswade Distribution Centre, Pegasus Drive, Biggleswade, SG18 8YY
We’re looking for a customer service support assistant to join our depot in Biggleswade.
In this role you’ll help our retail stores resolve queries about deliveries - administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely.
What you’ll do:
- receive information relating to claims and other issues preventing store deliveries from stores
- administer the claims, processing and accurately record data
- liaise with internal operational teams regarding the investigation and outcome of claims
- support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
- help with other administration processes
- escalate issues and queries to the communication team leader, reporting complaints via the store or regional management
What you'll bring:
- customer service experience
- excellent organisation skills
- great communication skills and able to communicate with colleagues at all levels
- experience working with other people and can work well as part of a team
- great attention to detail, accuracy and enjoys working at pace
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Competitive pay including additional shift allowances
- Holidays starting from 30 days per year (including bank holidays)
- 30% off Co-op branded products in our food stores
- A pension with up to 10% employer contributions
- Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Free employee assistance programme with extensive health, financial and wellbeing support
- Access to credit unions for loans and savings, plus rental deposit loans and season ticket loans
- Free eye tests every 2 years
- On-site facilities including a subsidised canteen and free parking
A place you’ll belong
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op
We welcome applications from veterans, reservists, and military families. We’re proud to support meaningful careers, not just jobs, for those with Armed Forces experience and their partners.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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