Senior Legal Assistant (Probate)

Senior Legal Assistant (Probate)
£27,295 plus great benefits (Work Level 6C)
Full-time (37.5 hours per week)
Fixed shift patterns: Monday to Friday (no weekend or evening work)
Office-based in Bristol Aztec West, BS32 4SD

We’re looking for a Senior Legal Assistant to join our Probate team at Co-op Legal Services.

In this role, you’ll help to drive team performance and support our case handlers to complete more complex administrative tasks. We’ll also look to you to review administrative work and provide feedback and guidance to our Legal Assistants, as well as deputising for our Team Leaders as necessary.

What you’ll do

•    Support your colleagues with more complex administrative tasks 
•    Review administrative work and provide feedback and guidance to our Legal Assistants 
•    Support the development and implementation of policy and process change(s) within your team 
•    Use KPI indicators to help drive and support team performance 
•    Complete a variety of ad-hoc requests to meet the needs of your team 
•    Deputise for our Team Leaders in their absence, as necessary

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Legal administration experience within Co-op Legal Services
•    Experience delivering great customer experiences
•    The ability to lead by example while supporting and encouraging your colleagues
•    The ability to show proactivity and persistence to achieve the desired outcome
•    The ability to prioritise your work and adapt to multiple requests
•    Great organisational skills and attention to detail

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion