Channels Brand & Performance Officer

Channels Brand and Performance Officer 
£42,000 - £49,000 plus excellent benefits including company car (Work Level 6A)
12-month secondment
5/7 working pattern, with some weekend work – around 1 in 6 weekends and bank holidays, on a rota basis
Field-based role covering the Midlands, with homeworking 1 day per week

At Co-op, we’re focused on delivering a consistent, high-quality experience for our customers and member-owners across every part of our business. As a Channels Brand & Performance Officer, you’ll play a key role in making that happen. Working as part of our Channels Excellence team, you’ll support performance across all Co-op channels, including Franchise, Q-Commerce, PFS and Retail Loss, working closely with store teams and external partners to drive improvements and deliver our channel strategy.

Why this role matters

By making sure our operating model is applied consistently, and our brand standards are upheld, you’ll help create a seamless experience for customers wherever they shop with us. You’ll bring insight, challenge and expertise, improving performance, supporting teams to deliver consistently, and helping us grow into new areas while staying true to our values.

What you’ll do

•    Champion the Co-op operating model across all channels, providing expert advice and guidance to support delivery against performance and loss targets
•    Act as a subject matter expert across key areas including Q-Commerce, Retail Loss, PFS and Franchise
•    Support field teams to follow processes and identify solutions that create consistent outcomes across the estate
•    Manage and provide insight on retail loss and Q-Commerce profit and loss performance, contributing to improvements across Franchise
•    Work flexibly to respond to immediate priorities while planning activity longer-term to drive consistency and protect the brand
•    Identify trends and performance gaps, feeding insights back to shape channel strategy and wider improvements
•    Build strong relationships with internal teams and external partners, influencing at all levels (including senior leaders)
•    Share data, insight and recommendations to support informed decision-making across the business

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    The ability to build relationships and influence a wide range of colleagues
•    Good analytical skills: you can spot trends and turn insight into action
•    Lots of self-motivation; you’re comfortable working independently
•    Strong planning and organisational skills
•    The ability to present information to senior colleagues with tools such as PowerPoint
•    A good understanding of store operations / a retail store background

Why Co-op?

At Co-op, we’reowned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion