Lead Consultation Manager

Lead Consultation Manager

£51,500 to £60,500, including a company car (Work Level 5)

Field-based role with travel across Devon, Hampshire & Kent

6-month secondment 

We’re looking for a Lead Consultation Manager to join our team and play a key role in delivering a positive, fair and consistent consultation experience for colleagues through a significant period of organisational change. You'll lead a team of Consultation Managers whilst also directly delivering consultation activity, ensuring colleagues are supported with empathy, professionalism and care throughout the process.

Why this role matters 

Working closely with operational, project and People teams, you'll help ensure consultation activity is delivered in line with agreed processes, governance requirements and timescales, while providing leadership, oversight and support across your allocated region. You'll act as an escalation point for complex colleague situations and help drive continuous improvement throughout the programme, helping to ensure colleagues receive the support they need during periods of change.

What you'll do

• Lead, support and coordinate a team of Consultation Managers to deliver high quality and consistent consultation experience
• Act as the primary escalation point, providing guidance on consultation processes and sensitive colleague situations.
• Deliver consultation meetings in line with agreed processes, governance requirements and programme timelines
• Build positive relationships with colleagues, creating an environment where concerns, questions and feedback can be openly shared.
• Monitor consultation progress, risks and colleague feedback, taking action where required and sharing insights to support programme governance and decision-making.
• Support colleagues who require reasonable adjustments and ensure absent colleagues are appropriately included throughout the consultation process.
• Work closely with People, Project and Operational teams to coordinate activity and manage risks effectively.
• Contribute to the continuous improvement of consultation processes, materials and ways of working.

What you’ll bring

• Experience leading teams and supporting colleague performance and development
• Experience leading or supporting colleagues through organisational change
• Experience conducting consultation, coaching, performance or other sensitive colleague conversations
• Strong stakeholder management, communication and relationship-building skills, with the ability to build trust and confidence across a variety of audiences
• Experience managing multiple priorities within a complex operational environment, with strong planning and organisational skills and experience coordinating activity across multiple locations or stakeholder groups
• The confidence to handle challenging conversations, manage risk and escalate issues appropriately

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion