Masonry Administrator

Masonry Administrator  
£25,430 plus excellent benefits (Work level 6C)
6-month secondment 
Home Based/Remote – you can also work from a Funeralcare home if preferred

We're looking for a Masonry Administrator to join our Funeralcare team and help us deliver a caring, professional and compassionate service to our clients. You'll work closely with operational colleagues and masonry suppliers to process orders accurately, provide expert advice and support, and make sure memorial requests are delivered smoothly and on time. As a key point of contact, you'll help maintain high standards, resolve queries, and ensure families receive the service they expect from the UK's leading funeral services provider.

Why this role matters

Memorials play an important part in helping families remember and celebrate the lives of their loved ones. In this role, you'll help make that process as straightforward and seamless as possible, using your masonry expertise to support colleagues, guide decision-making and ensure every request is handled with care and accuracy. It's a great opportunity to build on your specialist knowledge, become a trusted expert in the business, and make a meaningful difference through the support you provide to both colleagues and clients.

What you’ll do

•    Provide expert masonry advice and support to Funeralcare operational colleagues
•    Act as the main point of contact between operational teams and masons or suppliers
•    Translate technical masonry information into clear and simple guidance for colleagues
•    Review and validate masonry order forms, ensuring all details are accurate and complete
•    Process memorial requests efficiently and help ensure orders are delivered on time
•    Manage a high volume of inbound and outbound calls and emails, resolving queries effectively
•    Investigate escalations and complaints, working with colleagues and suppliers to reach the right outcome for clients
•    Build and maintain strong working relationships with internal teams and external suppliers

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Previous experience working within Funeralcare operations, with specific masonry knowledge and experience
•    Strong working knowledge of Rainbow
•    Understanding of masonry products, conversions and opportunities
•    Excellent verbal and written communication skills, with the ability to explain technical information clearly
•    Excellent attention to detail and a high level of accuracy
•    Good organisational skills, with the ability to manage multiple priorities in a fast-paced environment
•    Experience handling complex queries and seeing them through to resolution

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion