Revenue Assurance Lead

Revenue Assurance Lead - Funeralcare
£29,300 - £32,000 plus great benefits (Work Level 6B) 
Home based role – in this role you’ll be working in a hybrid way, splitting your time between home and working from your local funeralcare home a few times per month (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for a Revenue Assurance Lead to join our Funeralcare team and help strengthen the financial integrity of our operation. This is a hands-on role where you’ll support funeral homes with financial queries, investigate issues, and help reduce financial leakage across the business. You’ll be part of a small, dedicated team helping colleagues deliver the right outcomes for clients and the business.

Why this role matters

In this role, you’ll work closely with funeral homes to make sure financial processes are followed, discrepancies are resolved quickly, and best practice becomes the norm. You’ll help identify where things aren’t working as they should, spot trends, and take action to protect value across our systems and processes. Your tenacity, curiosity, and ability to get to the root of issues will make a real difference to colleagues and clients every day.

What you’ll do

•    Support funeral homes with financial queries, including cash, card, cheque and BACs reconciliation issues
•    Analyse financial data and trends to identify non-compliance, discrepancies, or areas of potential financial leakage 
•    Work with colleagues to resolve supplier-related queries and ensure correct processes are followed
•    Liaise with bank reconciliation and operations teams to resolve unallocated payments and financial mismatches 
•    Support investigations into operational fraud or complex financial issues by providing accurate information and analysis 
•    Coach funeral homes and managers on best practice, process adherence and improvements
•    Help embed consistent financial and administrative processes across the operation, identifying and recommending improvements 
•    Manage day-to-day operational tasks including raising POs on Coupa and supporting with other technical tasks when required

What you’ll bring

•    Experience handling financial queries, reconciliations or operational finance processes
•    Strong analytical skills, with the ability to interpret data, spot trends and problem‑solve effectively 
•    Confidence using Excel, including lookups, formulas and pivot tables
•    A tenacious, determined approach – someone who doesn’t give up until the issue is fully resolved
•    Excellent communication skills with confidence speaking to stakeholders at all levels
•    Understanding of funeral operations (or willingness to learn quickly) and the ability to navigate sensitive situations
•    Ability to manage competing priorities, stay organised and work independently when required 
•    A continuous improvement mindset, always looking for ways to strengthen processes and reduce errors

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.