Operations Product Analyst

Operations Product Analyst 
£26,500 – £30,500 plus great benefits (Work Level 6B) 
12-month secondment 
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office one day per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for an Operations Product Analyst to join our operations support centre here at Co-op. In this role you’ll be responsible for the day-to-day maintenance and running of products within the Store Products portfolio, predominantly MyWork and Logile App, whilst also providing support across the wider portfolio as required.

Why this role matters

As an Operations Product Analyst, you’ll provide second-line support to store and field colleagues, helping to investigate and resolve issues with operational applications. Working closely with Service Desk colleagues, business stakeholders and third-party suppliers, you’ll support the resolution of queries within agreed service levels. You’ll also be responsible for completing routine system administration activities, supporting testing and continuous improvement initiatives, and extracting and analysing data to provide reporting and insights for stakeholders across the business.

What you’ll do

•    Support the day-to-day administration and maintenance of MyWork, the Logile app and wider Store Products where required
•    Provide second-line support for store and field colleagues, investigating and resolving product-related queries and issues
•    Complete routine system activities, monitoring product performance and escalating issues where appropriate
•    Produce routine and ad hoc reports, analysing and summarising data for stakeholders across the business
•    Support testing activities for product enhancements, fixes and system changes
•    Gather and review colleague feedback, identifying opportunities for product and process improvements
•    Work collaboratively with Service Desk colleagues, Technology teams, operational stakeholders and third-party suppliers to support issue resolution and service delivery
•    Maintain accurate knowledge of products, processes and operational policies relevant to the role

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Knowledge of our Food store operations
•    Strong verbal and written communication skills, with the ability to communicate effectively with colleagues and stakeholders
•    Excellent organisational and time management skills
•    Intermediate Microsoft Office skills, including Excel and PowerPoint

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion