Legal Assistant Team Leader – Case Opening Team

Legal Assistant Team Leader – Case Opening Team
£27,000 - £31,000 plus excellent benefits (Work Level 6B) 
Full time, 37.5 hours. Monday-Friday, between 8:30am and 5:30pm
Bristol Aztec West, BS32 4SD – office based with free onsite parking

In line with the Internal Mobility Policy, we’d like to make you aware that there is a preferred candidate who has been identified for this opportunity.

We’re looking for a team leader to join our probate case opening team who manage a range of administrative tasks here at Co-op Legal Services.

In this role, you’ll manage a team of administrators to deliver high standards of service and support to our legal teams and customers. We’ll look to you to analyse performance data and continuously improve our services. If you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you’ll do

•    Take responsibility for the delivery of operational work, leading and empowering your team to deliver an excellent service and meet set SLAs
•    Prioritise your own and team’s workload
•    Provide training to develop the team and support on recruitment  
•    Stay informed of changes with Group Co-op and Co-op Legal Services, communicating these effectively with your team through regular team huddles
•    Prepare weekly and monthly management reports on team performance, using these to identify opportunities for improvement

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Experience as a senior legal administrator or previous team leader experience in a professional services industry
•    The ability to inclusively lead, support, develop and engage a diverse team
•    Good Excel skills with the ability to analyse processes and data to identify continuous improvement opportunities 
•    The ability to manage and plan your own and the team’s workload to deliver on service levels in a fast-paced environment

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion