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Contact Services Associate

Greater Manchester
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Job ID 1072145 Job Category Logistics and Supply Chain Hours per Week 37.5 Closing Date 21-10-2026 Salary 25,500 - 30,600
Please note this is an OD vacancy and only impacted colleagues who are at risk or placed in a pool will be considered for this role. If you are at risk or in a pool, you will be asked to confirm this in the application process.  
Applications from candidates who are not at risk or in a pool will be declined at this stage. The role may be re-advertised in future as a standard vacancy open to all internal candidates. 
Role title:  CBS Contact Associate
Function:  CBS Sales & Services
Number of reports: N/A
Work level: WL6c
Role Summary:
To be the primary central customer contact point for our stakeholders, for UK workstreams delivering consistently high levels of service. Working effectively to agreed processes on a day-to-day basis.
Key Responsibilities:
  • To provide contact resolution and support for UK workstreams, solving problems, providing stakeholders with the information, and understanding their needs, supporting the Co-operative to deliver its colleague, customer, and member offer.
  • To maintain and preserve accounting and audits for supplier disputes.
  • Maintain a log of all financial transactions for competitions.
  • Ensure relevant SLA & KPI’s are met, to drive consistency of standards and service delivery.
  • Ensure processes are followed and look for opportunities to drive effectiveness through continuous improvements.
  • Have a broader understanding of the team, to understand the impact of your role on CBS and the wider business strategy.
  • Demonstrate inclusive behaviour, collaborating across the team to establish a shared understanding of what good behaviour looks like.
Knowledge, Skills, Experience:
  • Strong customer service experience
  • A high level of accuracy and attention to detail when processing information
  • Good written and verbal communication skills
  • Confidence using multiple IT systems, including tools such as Excel
  • A good understanding of the Co-op community and supplier disputes
  • Stakeholder management experience
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